{"id":163829,"date":"2015-06-11T16:03:51","date_gmt":"2015-06-11T14:03:51","guid":{"rendered":"https:\/\/susppiro.com\/faq\/"},"modified":"2025-05-14T11:33:00","modified_gmt":"2025-05-14T09:33:00","slug":"faq","status":"publish","type":"page","link":"https:\/\/susppiro.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;40&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;4&#8243; back_color=&#8221;color-wayh&#8221; back_image=&#8221;158372&#8243; back_position=&#8221;center bottom&#8221; parallax=&#8221;yes&#8221; overlay_color=&#8221;color-nhtu&#8221; overlay_alpha=&#8221;80&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; enable_bottom_divider=&#8221;default&#8221; bottom_divider=&#8221;gradient&#8221; shape_bottom_h_use_pixel=&#8221;true&#8221; shape_bottom_height_percent=&#8221;100&#8243; 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el_class=&#8221;my-heading&#8221;]FAQ[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_space=&#8221;fontspace-781688&#8243; uncode_shortcode_id=&#8221;105220&#8243;]Questions fr\u00e9quentes[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;4&#8243; overlay_alpha=&#8221;100&#8243; gutter_size=&#8221;100&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; style=&#8221;inherited&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; zoom_width=&#8221;0&#8243; zoom_height=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;790384&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_space=&#8221;fontspace-781688&#8243; uncode_shortcode_id=&#8221;165341&#8243;]Questions g\u00e9n\u00e9rales[\/vc_custom_heading][vc_accordion typography=&#8221;advanced&#8221; sign=&#8221;plus&#8221; content_border=&#8221;yes&#8221; title_padding=&#8221;yes&#8221; gutter_simple=&#8221;1&#8243; no_h_padding=&#8221;yes&#8221; titles_size=&#8221;h5&#8243; titles_weight=&#8221;500&#8243; active_tab=&#8221;0&#8243; uncode_shortcode_id=&#8221;561374&#8243;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Paiements&#8221; tab_id=&#8221;24a731b5-e185-3&#8243;][vc_column_text uncode_shortcode_id=&#8221;197376&#8243;]Vous pouvez payer par carte de cr\u00e9dit \/ d\u00e9bit (Visa, MasterCard), PayPal, Apple Pay ou Google Pay.<\/p>\n<p>\u00c0 Susppiro, nous prenons la s\u00e9curit\u00e9 tr\u00e8s au s\u00e9rieux et leurs donn\u00e9es confidentielles sont prot\u00e9g\u00e9es et envoy\u00e9es crypt\u00e9es \u00e0 l&#8217;entit\u00e9 bancaire (Redssys ou PayPal), afin que personne ne puisse faire une mauvaise utilisation de ces informations.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;\u00c0 quels pays les exp\u00e9ditions?&#8221; tab_id=&#8221;51669b3a-8e8e-2&#8243;][vc_column_text uncode_shortcode_id=&#8221;866500&#8243;]Nous envoyons des ordres \u00e0 l&#8217;Espagne p\u00e9ninsulaire et aux \u00eeles Bal\u00e9ares.<\/p>\n<p>Europe: Allemagne, Autriche, Belgique, Danemark, Slovaquie, Slov\u00e9nie, France, Hongrie, Irlande, Italie, Luxembourg, Pays-Bas, Pologne, Portugal, Royaume-Uni, repr\u00e9sentant tch\u00e8que, Su\u00e8de.<\/p>\n<p>Reste du monde: bient\u00f4t.<\/p>\n<p>Si vous avez des questions sur les envois dans votre pays, vous pouvez nous contacter \u00e0 clientService@susppiro.com.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Combien de temps faudra-t-il pour recevoir ma commande?&#8221; tab_id=&#8221;ef5915c9-1af0-2&#8243;][vc_column_text uncode_shortcode_id=&#8221;213466&#8243;]La date limite de livraison commencera \u00e0 compter d\u00e8s le d\u00e9part de nos magasins.<\/p>\n<p>Terme de livraison:<\/p>\n<ul>\n<li>Espagne: 1 \u00e0 5 jours<\/li>\n<li>Europe: 5-10 jours<\/li>\n<li>Reste du monde: bient\u00f4t<\/li>\n<\/ul>\n<p>Les d\u00e9lais de livraison plus longs peuvent varier, car les vacances ne sont pas incluses dans la ville de destination ou le samedi, et pourraient \u00eatre un peu plus longues en haute saison.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Combien co\u00fbtent les frais d&apos;exp\u00e9dition?&#8221; tab_id=&#8221;0a882431-6c4b-0&#8243;][vc_column_text uncode_shortcode_id=&#8221;960611&#8243;]Les frais d&#8217;exp\u00e9dition varient en fonction de la destination de votre commande. Pour obtenir des informations sur le prix d&#8217;exp\u00e9dition, ajoutez le ou les produits que vous souhaitez acheter dans le panier et proc\u00e9dez au paiement.<\/p>\n<ul>\n<li>P\u00e9ninsulaire et portugal Espagne: 5,95 \u20ac<\/li>\n<li>\u00celes Bal\u00e9ares: 7,95 \u20ac<\/li>\n<li>Europe: 12,95 \u20ac<\/li>\n<li>Royaume-Uni: 14,95 \u20ac<\/li>\n<li>Su\u00e8de: 19,95 \u20ac<\/li>\n<li>Reste du monde: bient\u00f4t<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Puis-je annuler ou modifier le produit que j&apos;ai achet\u00e9?&#8221; tab_id=&#8221;1742574478212-4-1&#8243;][vc_column_text uncode_shortcode_id=&#8221;214202&#8243;]Si la commande est trait\u00e9e dans nos magasins, nous pouvons le modifier \u00e0 condition que le produit ait la m\u00eame valeur que les actions acquises et il y a des actions. Envoyez-nous un e-mail avec le num\u00e9ro de commande et le produit que vous souhaitez.<\/p>\n<p>Une fois la commande termin\u00e9e et hors de nos magasins, nous ne pourrons pas le modifier ou l&#8217;annuler.<\/p>\n<p>Modifications: les changements directs ne sont pas accept\u00e9s. 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