{"id":163640,"date":"2015-06-11T16:03:51","date_gmt":"2015-06-11T14:03:51","guid":{"rendered":"https:\/\/susppiro.com\/faq\/"},"modified":"2025-05-13T20:13:41","modified_gmt":"2025-05-13T18:13:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/susppiro.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;40&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;4&#8243; back_color=&#8221;color-wayh&#8221; back_image=&#8221;158372&#8243; back_position=&#8221;center bottom&#8221; parallax=&#8221;yes&#8221; overlay_color=&#8221;color-nhtu&#8221; overlay_alpha=&#8221;80&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; enable_bottom_divider=&#8221;default&#8221; bottom_divider=&#8221;gradient&#8221; shape_bottom_h_use_pixel=&#8221;true&#8221; shape_bottom_height_percent=&#8221;100&#8243; shape_bottom_color=&#8221;color-wayh&#8221; shape_bottom_opacity=&#8221;50&#8243; shape_bottom_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;446263&#8243; back_color_type=&#8221;uncode-palette&#8221; shape_bottom_color_type=&#8221;uncode-palette&#8221; overlay_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;bottom&#8221; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; zoom_width=&#8221;0&#8243; zoom_height=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;335162&#8243;][vc_custom_heading heading_semantic=&#8221;h1&#8243; text_size=&#8221;fontsize-445851&#8243; text_weight=&#8221;700&#8243; text_height=&#8221;fontheight-578034&#8243; text_uppercase=&#8221;&#8221; uncode_shortcode_id=&#8221;245493&#8243; el_class=&#8221;my-heading&#8221;]FAQ[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_space=&#8221;fontspace-781688&#8243; uncode_shortcode_id=&#8221;105220&#8243;]Frequent questions[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;4&#8243; overlay_alpha=&#8221;100&#8243; gutter_size=&#8221;100&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; style=&#8221;inherited&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; zoom_width=&#8221;0&#8243; zoom_height=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;790384&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_space=&#8221;fontspace-781688&#8243; uncode_shortcode_id=&#8221;165341&#8243;]General questions[\/vc_custom_heading][vc_accordion typography=&#8221;advanced&#8221; sign=&#8221;plus&#8221; content_border=&#8221;yes&#8221; title_padding=&#8221;yes&#8221; gutter_simple=&#8221;1&#8243; no_h_padding=&#8221;yes&#8221; titles_size=&#8221;h5&#8243; titles_weight=&#8221;500&#8243; active_tab=&#8221;0&#8243; uncode_shortcode_id=&#8221;561374&#8243;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Payments&#8221; tab_id=&#8221;24a731b5-e185-3&#8243;][vc_column_text uncode_shortcode_id=&#8221;197376&#8243;]You can pay by credit\/debit card (Visa, Mastercard), PayPal, Apple Pay or Google Pay.<\/p>\n<p>In Susppiro we take security very seriously and their confidential data are protected and sent encrypted to the banking entity (Redsys or Paypal), so that no one can make improper use of this information.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What countries do shipments to?&#8221; tab_id=&#8221;51669b3a-8e8e-2&#8243;][vc_column_text uncode_shortcode_id=&#8221;866500&#8243;]We send orders to Peninsular Spain and the Balearic Islands.<\/p>\n<p>Europe: Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, France, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, United Kingdom, Czech Rep., Sweden.<\/p>\n<p>Rest of the world: soon.<\/p>\n<p>If you have any questions about shipments to your country, you can contact us at customerservice@susppiro.com.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How long will it take to receive my order?&#8221; tab_id=&#8221;ef5915c9-1af0-2&#8243;][vc_column_text uncode_shortcode_id=&#8221;213466&#8243;]The delivery deadline will begin to count from the departure of our stores.<\/p>\n<p>Delivery term:<\/p>\n<ul>\n<li>Spain: 1-5 days<\/li>\n<li>Europe: 5-10 days<\/li>\n<li>Rest of the world: soon<\/li>\n<\/ul>\n<p>Longer delivery deadlines may vary, since holidays are not included in the city of destination or on Saturdays, and could be a little longer in high season.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How much are shipping costs?&#8221; tab_id=&#8221;0a882431-6c4b-0&#8243;][vc_column_text uncode_shortcode_id=&#8221;960611&#8243;]Shipping costs vary according to the destination of your order. To obtain information about the shipping price, add the product (s) that you want to buy from the basket and proceed to payment.<\/p>\n<ul>\n<li>Peninsular and Portugal Spain: \u20ac 5.95<\/li>\n<li>Balearic Islands: \u20ac 7.95<\/li>\n<li>Europe: \u20ac 12.95<\/li>\n<li>United Kingdom: \u20ac 14.95<\/li>\n<li>Sweden: \u20ac 19.95<\/li>\n<li>Rest of the world: soon<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Can I cancel or change the product I have bought?&#8221; tab_id=&#8221;1742574478212-4-1&#8243;][vc_column_text uncode_shortcode_id=&#8221;214202&#8243;]If the order is being processed in our stores, we can modify it provided that the product has the same value as the acquired and there are stocks. Send us an email with the order number and the product you want.<\/p>\n<p>Once the order has been completed and out of our stores, we will not be able to modify or cancel it.<\/p>\n<p>Changes: direct changes are not accepted. If you want a different product, you can make a new order.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; medium_width=&#8221;0&#8243; zoom_width=&#8221;0&#8243; zoom_height=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_separarator sep_color = &#8220;, default&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;40&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;4&#8243; back_color=&#8221;color-wayh&#8221; 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